Frequently Asked Questions

Where is your office located?

I have two office locations:

Oregon address: 811 NW 19th Avenue, Suite 203 Portland, OR 97209

Washington address: 237 NE Chkalov Dr., Suite 205 Vancouver, WA 98684

How do we get started?

Prior to beginning services, I offer a telephone consultation at no charge so that we can discuss your reason for seeking counseling and determine whether I will be a good match for your therapeutic needs.

If we schedule a time to meet, I will send you an email to my HIPAA compliant practice software, Simple Practice, where you can sign and complete the intake paperwork before we meet.

What will we do in the first session?

Our first session will be spent evaluating your needs, history, and goals for treatment. I will discuss my recommendations with you, and together we will determine a plan for treatment.

How long is a typical session?

Individual and couple sessions are 60 minutes.
Group sessions are 90 minutes.

What do you charge for therapy?

60-minute session $185
90-minute group session $ 45
Assessments $225

I feel strongly that everyone deserves access to affordable care, and offer a few sliding scale spots. I offer a time of discount option if you are paying cash for the session, please ask about this option.

If you do not have insurance coverage or out-of-network coverage is inadequate, please let me know, and we can discuss options for services.

Please be aware that I cannot waive co-pays or deductibles, but I am willing to work with you on a fee that fits your budget or refer you to lower cost resources.

Do you take insurance?

I am a network provider for the following insurance companies:

  • Aetna
  • Oregon Health Plan (OHP)
  • Pacific Source Health Plans
  • Regence BlueCross BlueShield of Oregon
  • Providence
  • United Behavioral Health
  • Optum
  • Cigna

You are responsible for communicating with your insurance company to determine your coverage. Some questions you may want to ask your insurance company are:

  • Do I have coverage for outpatient mental health treatment?
  • Does my health plan cover out-of-network providers?
  • Is pre-authorization required?
  • Have I met my deductible?
  • Is there a maximum number of therapy sessions allowed under my current coverage?

If I am not in-network with your insurance company, my services may still be covered. I can provide you with a super bill to submit to your insurance company, and full payment is due at the time of service.

Some people prefer not to involve their insurance company for counseling and pay for services directly. I am glad to discuss any questions you may have about insurance or self-pay options for counseling.

What do sessions look like?

During our initial sessions, we will work to identify what issues will be important to address during our work together. I view counseling as a collaborative journey in which we will work side by side in an open and honest environment. My goal is to nurture and encourage flexibility as new themes emerge and redirect our focus if it is appropriate and necessary.

Can you provide an estimate of my total costs?

If you are paying privately or using “Out of Network” benefits for your therapy, I will provide you with a “Good Faith Estimate” explaining how much your care will cost. Under the federal “No Surprises Act,” health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency services, and you will be provided with a Good Faith Estimate in writing at least one business day before your first appointment. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

How can I reach you?

You can reach me at (971) 226-8427 or email to heidic@christensencounseling.com. I will respond within 24 hours. If for some reason you do not hear from me, I might not have received your request, and I encourage you to send me another message.

I look forward to starting this journey with you!!